Terms and Conditions

Contract: Between Harmon CPS and the quoted customer.

  1. Harmon CPS Heating and Plumbing (Harmon CPS) estimates are no obligation and free of charge.
  2. Harmon CPS do not charge a callout fee no matter what time you call.
  3. Harmon CPS agrees to carry out the works specified on the written quote emailed to the Customer.
  4. By the Customer giving instruction to proceed with the work in accordance with the Harmon CPS quotation provided, the written quote together with the Terms & Conditions contained here serves as the binding Contract between Harmon CPS and the Customer and is deemed to be the whole of the Contract and no verbal representations not recorded in this document shall form part of the Contract. Any variations or amendments to the Contract shall be by way of a supplementary document putting in writing the terms of the variations.
  5. If the Customer requests additional work to be carried out by, then the price stated in the quote shall not apply. On request, Harmon CPS will supply a new written quotation in relation to the additional costs. Sometimes an estimate may be presented during or at the end of works depending on complexity and material costs.
  6. Harmon CPS shall carry out all works to a high standard of workmanship and with high expedition.
  7. Where an indication has been given for the time to be taken for the completion of the works that have been agreed between the parties, this shall be an indication only and time shall not be of the essence of the Contract. Please be aware that unforeseen problems may incur time delays. When a daily rate is agreed our hours of work are 08.00-17.00hrs.
  8. The quote provided is based on the price of raw materials at the time of the quote being given. If the price of such raw materials to Harmon CPS Heating shall increase then Harmon CPS shall be entitled to increase the element of the quote relating to materials by the same amount but the Customer will be informed of the increase.
  9. When materials are purchased from a supplier, Harmon CPS is not responsible for material defects (unless the product has not been installed correctly), but will assist the customer in obtaining redress from the supplier.
  10. Any materials purchased by Harmon CPS will incur a 20% handling charge.
  11. It is the customer’s responsibility any check products bought on behalf good ordered by Harmon CPS and communicate with and sign for deliveries
  12. If one of our fitters/engineers has to collect/source parts he will not be absent from site for more than an hour unless informed.
  13. Daily rates shall consist of the agreed amount for the work.
  14. If required parking vouchers/permits should be available before work commences. Parking and congestion charges will be charged to the Customer.
  15. Payment terms:
    Small works: Payment to be transferred once works have been completed.
    Deposit: 10%
    First Stage: 40% of the invoice on date of the start of works.
    Second Stage: 50% upon completion of works. This is to be paid within 3 days of receipt of invoice. Interest may be applied by Harmon CPS if this is not adhered to (see Item 17).
    Where a job is in excess of 3 days, interim payments shall be sought from the customer. The customer will receive approx 3 day notice, prior to any payments being sought.
    This payment to be made within 3 days of completion of job by bank transfer or by cash unless otherwise agreed in writing between the parties. Invoices will ordinarily be transmitted by e-mail. If the Customer is an Agent, Builder, Contractor etc. Harmon CPS will require stage payments that will be invoiced at certain stages of the works, while full and final payment will be required on completion.
  16. Harmon CPS Heating shall be entitled to seek interim payments for materials and work during the course of carrying out the works and prior to the purchase of any materials. The agreements for interim payments (also known as payments on account) shall be as follows:
    If an interim payment is requested by Harmon CPS but is not paid by the Customer then Harmon CPS shall be entitled to desist from further work being carried out until such payment has been made. All monies due and owing up to the time of cessation of work shall be owed by the Customer.
  17. Having been made aware of the Terms and Conditions of this Contract, the Customer hereby agrees that they are the owner or acting agent, builder or contractor of the premises where the work is to be carried out and therefore grant access to Harmon CPS employees and Sub-Contractors. If access is not available additional penalty fees will occur. The Customer agrees that the Customer shall be personally liable to pay the Contract price and interim payments due under this agreement without recourse to any further party.
  18. Any materials supplied by Harmon CPS shall remain in the ownership of Harmon CPS until such time as they are paid for in full and the title shall be retained by Harmon CPS until such payment is made.
  19. Interest shall be chargeable at the discretion of Harmon CPS if any amount is overdue according to our specified payment schedule (see Item 15). Therefore, any outstanding monies after 7 working days of receipt of the final Invoice, will have interest applied. Harmon CPS will charge 4% daily of the total invoice value and interest will be charged daily until such time as payment is made.
  20.  If at any stage during the course of the Contract (i.e. from the time of the order being placed to the time of the conclusion of the Contract) any materials supplied or goods of whatsoever nature and kind and delivered to the Customer's address for the purposes of carrying out the terms of the Contract (such as building materials, etc.) these shall be stored at the Customer's own risk and if damaged, lost or stolen the Customer shall be responsible to replace the same at their own cost and Harmon CPS shall not be liable to do so.

Special & Additional Conditions

  1. A Guarantee shall be for labour only in respect of faulty workmanship for 12 months from the date of completion. The Guarantee will become void if the work or appliance completed or supplied by the Company is:
    a. Subject to misuse or negligence.
    b. Repaired, modified or tampered with by anyone other than a Harmon CPS employee. The Company will accept no liability for, or guarantee suitability of any materials supplied by the Customer & will accept no liability for any consequential damage or fault.
  2. Any faults arising downstream of work carried out, or any blockages in drainage, shall not be covered in the guarantee, only work performed by an engineer shall be covered.
  3. Under no circumstances shall Harmon CPS be liable for any damage or loss caused as a result of existing defects to the property that has been worked on or any of the fixtures, fittings or equipment that has been worked on.
  4. Whilst Harmon CPS will take all possible care to not damage existing plaster, woodwork etc., we cannot be held responsible for any damage howsoever caused. Our fitters and engineers will make good what they are able.
  5. Should any delay in completing the job be due to the Customer not allowing, facilitating or otherwise inhibiting the completion of the task then Harmon CPS shall be entitled to make an extra charge as a result, duly charged at an hourly/Daily rate in line with the length of the delay.
  6. Whilst Harmon CPS has a duty of care with customers, we reserve the right to terminate a contract, with part refund where necessary (dependent on work carried out).
  7. If, after a quote has been given for work to be done and the Contract signed/agreed on email, it becomes apparent that additional work and more expensive materials are needed in order to complete the task which were unforeseen at the time of the original quote, then Harmon CPS shall be entitled to make an additional charge for these (by way of an example: the replacement of rotten floorboards or pipes and fittings due to leaking conditions).
  8. Although Harmon CPS will take the greatest care possible, should any other gas appliances need to be switched off to conduct a tightness test (to check for leaks etc.), Harmon CPS cannot be held responsible if the appliance pilot lights will not relight thereafter.
  9. Harmon CPS cannot be held responsible for damage to any items of furniture that have to be moved to access the area where work is required.
  10.  Any power flushing carried out as part of an installation or to clean an existing system cannot be guaranteed. This is because without a thermal survey of the pipes, we do not know how bad a state they may be in.
  11. Harmon CPS will not guarantee materials or appliances supplied by the customer or main contractor (when sub-contracting).
  12. Harmon CPS will not guarantee any work in respect of blockages in waste and drainage systems, etc.
    Harmon CPS will not guarantee any work undertaken on instruction from the Customer which is against the written or verbal advice of the fitter / Engineer.
    Work is guaranteed only in respect of work directly undertaken by the Company and payment in full has been made.  Any non-related faults arising from recommended work which has not been undertaken by the Company will not be guaranteed.
    Harmon CPS shall not be held liable or responsible for any damage or defect resulting from work not fully guaranteed or where recommended work has not been carried out.  Work will not carry a Guarantee where the Customer has been notified by the operative either verbally or in writing of any other related work which requires attention.
  13.  Where Harmon CPS agrees to carry out works on installations of inferior quality or over ten years old at that date, no warranty or Guarantee is given in respect of such works and Harmon CPS accepts no liability in respect of the effectiveness of such works or otherwise.
  14. These Terms and Conditions may not be released, discharges, supplemented, interpreted, varied or modified in any manner except by an instrument in writing signed by a duly authorised representative of Harmon CPS and by the Customer.  Further, these Terms and Conditions shall prevail over any Terms and Conditions used by the Customer or contained or set out or referred to in any documentation sent by the Customer to Harmon CPS; by entering into a contact with Harmon CPS the Customer agrees irrevocably to waive the application of any such other Terms and Conditions.
  15. Harmon CPS shall not be liable for any delay or for the consequences of any delay in performing any of its obligations if such delay is due to any cause whatsoever beyond its reasonable control and Harmon CPS shall be entitled to a reasonable extension of the time for performing such obligations.

These Terms and Conditions and all contacts awarded between Harmon CPS and Customer shall be governed and construed in accordance with English Law and shall be subject to the exclusive jurisdiction of the English Courts.

Bank account Details:
Harmon CPS UK Ltd:
Account: 13137647
Sort: 09-01-29

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